About us

ABOUT US

“Hi there and thanks for looking at our website.

Though we are small team, we are huge in our passion for language learning and internet safety.

We’ve created a secure, closed online platform for leaders to contact their students and for schools to answer that all-important question: ‘Are your students happy?’

Tutella really is something special so stay a while and have a browse. You can check out our features, watch our videos, or keep abreast of news with our blogs. Why not tell us what you think on our very own forum? We would love to hear from you.

Tutella is helping schools interact with their students, manage their feedback and reassure their agencies in a much easier and secure way.

Help us make the language travel industry a safer place for students.”

Michele Bacchus, CEO
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THE HISTORY OF TUTELLA

Back in 2017, a frustrated language school owner in the South of England was slowly becoming fed up after years of looking for better ways to safeguard his foreign students during their homestay visits and excursions.

He had also become thoroughly dismayed by the lack of bespoke technology tailored for his industry.

Why on earth, he would ask himself, wasn’t there a:

And so came the inspiration for Tutella. A culmination of

became the backdrop for Tutella’s inception. After trying out various website and app developers, a local home-grown IT company was eventually chosen to create an exciting product for the language travel industry.

It’s a very simple idea. Tutella is an easy yet safe way for students to share photos and send their feedback without exchanging any personal details.

All digital, all effortless. And 100% safe for students.

Since 2017, this once frustrated language school owner in the South of England has also spent the last few years building up a small team of talented minds around him, and today operates as Tutella’s Sales Director. His name is Alex Bryant.

Our core values are Safety and Trust

Tutella was set up with your students’ online safety in mind

How we use your data

Tutella Language Travel takes the storage and protection of your personal data very seriously. This notice explains how we do that.
What personal data we collect from you, why and for how long:

In summary we collect, but are not limited to, the following personal information: Contact information (name, address, phone, email etc), relevant medical information, next of kin details. We use contact information for email and postal campaigns in relation to our services. We do not use any of your information in automated profiling or decision making purposes. The information we gather is used simply for the provision of our services.

We only hold your data for as long as is required to provide, or contact you in relation to, our services and as long as is required by law under business regulations.

How we store, process and protect your information:

Your personal data is stored on two main systems. Details of these systems and their protection systems are below:

  • PayPal & Zendesk
  • Microsoft Office

Personal information is also stored as part of our working records on desktop computers and laptops. These records are prepared on Microsoft Office desktop products. These records are password protected then saved and backed up on multiple, encrypted, external drives on a regular basis.

How we use and distribute your information:

We only ever use your personal information in order to provide, or contact you in relation to, our services or events. The only times we will distribute your personal data are: In providing our services, if requested to directly by you or due to legal requirements.

Your rights under the General Data Protection Regulations:

Under the general data protection regulations you have the following rights in relation to the data we hold on you:

  • To be informed of what data we hold on you.
  • To access the information we hold on you and port it to other platforms if you wish
  • To request that we rectify any information we hold that is incorrect.
  • To request that your information is deleted from our records, if there is no legal obligation for us to retain it.
  • To request we restrict the processing of your information. This means we may store the data but not use it.
  • To object to the processing of your information for direct marketing purposes.

You can request changes, deletion, or supply of your information as described above by contacting our Data Protection Officer (DPO), Mr Alasdair Macdonald, whose contact details are given at the bottom of the page.

Complaints and Queries:

If you have any queries in relation to the protection of your data or wish to raise a complaint please contact our Data Protection Officer (DPO):
Mr Alasdair Macdonald? 1 Elm Grove, Taunton, Somerset, TA1 1EG, E: Alasdair@tutella.io: P: 020 3637 8688. Our governing body in relation to Data Protection is the ICO, Wycliffe House, Wilmslow, Cheshire, SK9 5AF Tutella Language Travel is a company limited by guarantee, registered in England.
Registration Company Number 11095049

WE ARE HERE TO HELP

Our opening hours are: 9am till 5pm, Monday – Friday